Freshrelease

To group data by more than 2 attributes, you can use custom attributes. Here's how you can do it. Let's say you want to create a report that gro...

Let's say you want to create a new custom attribute that's a combination of ticket urgency and ticket priority. Perform the following steps to creat...

In Analytics, conditional filters can be applied at metric or widget levels. Understanding this distinction is crucial to ensure that conditional fields wor...

You can customize the unit of measure for time-based metrics displayed in a report. Follow these steps to update the unit according to your business require...

Overview The Unresolved Tickets metric provides visibility into how many tickets remain unresolved at the end of a selected time period. It provides a snap...

To correctly report on time-based metrics like tickets resolved or new employees, you'll have to configure the date range dimension, i.e the attribut...

When viewing Analytics in Dark mode, the system automatically adapts most widgets to the dark theme. However, you may notice that some styles in your report...