FAQs

Why is the date not included in the scheduled widget or report file name that's emailed to recipients?
The syntax for the file name of a scheduled widget or report is <widget_name_or_report_name>_<metric_name>_<timestamp_of_report_generation>...
Mon, 5 Aug, 2024 at 5:57 PM
Can the owner of a report be changed?
Yes, ownership of reports can be changed if the report owner is an existing user. If the report owner is removed from the system, then the report ownership ...
Mon, 3 Mar, 2025 at 12:17 AM
Who can change the ownership of reports and how?
Only the current owner can change the ownership of a report to another user. They can do this by clicking the Share option in the Analytics header bar and c...
Mon, 3 Mar, 2025 at 12:13 AM
What happens to existing private reports created by a user who is deleted from the system?
All existing private reports created by the deleted user are automatically deleted. All schedules created on these reports will also automatically stop.
Wed, 7 Aug, 2024 at 5:00 PM
What happens to existing shared reports created by a user who is deleted from the system?
All existing shared reports created by the deleted user automatically move to trash. Users who these reports are shared with, can retrieve them from trash...
Wed, 7 Aug, 2024 at 4:58 PM
By when can I expect to receive the scheduled widgets and reports on email?
You can expect to receive the scheduled widgets and reports on email as per the following for various frequencies: Daily: 4 hours Weekly: 8 hours Monthl...
Mon, 5 Aug, 2024 at 6:12 PM
By when can I expect to receive the data exports on email?
You can expect to receive the data exports on email as per the following for various frequencies: Hourly: 60 minutes Daily: 4 hours Weekly: 8 hours Mon...
Mon, 5 Aug, 2024 at 6:30 PM
How do the filters 'In the last 1 Months' and 'In the last 30 Days' differ from each other?
When using date filters in data analysis, the options 'in the last 1 Month' and 'in the last 30 Days' might seem similar, but they represent...
Mon, 5 Aug, 2024 at 6:38 PM
Why doesn't the Unresolved Tickets metric not work beyond a certain point?
The Unresolved Tickets metric supports only 50 data points. For example, in any widget where this metric is used, you can only view upto 50 values for this ...
Mon, 5 Aug, 2024 at 6:46 PM
Why does the option to view data in a tabular format not appear for my widget?
The tabular option for widgets is available based on the sign up date of your account. It isn't available for you: If your account was signed up for F...
Thu, 27 Feb, 2025 at 11:14 PM