Items in freshrelease can be classified into various types. They can be epics, user stories, tasks, feature requests, bug fixes etc. This helps teams to easily identify items and prioritise them. You can also create your own custom item types.
If you are a project or account admin, go to Project Settings > Types > New Type to create a new type.
Every item type also has a corresponding workflow and form. You can customise workflows for every type of item in freshrelease.
1. A task can have a simple workflow like, Open -> In Progress -> Done
2. A bug could have an elaborate workflow like, Open -> In Progress -> In Review -> In Testing -> Done
Every type can also have its own form. This allows teams to control what fields(properties) are needed for each item type.
1. A bug could have fields like "Environment to reproduce", "Number of affected users", etc.
2. An epic could have fields like "Value added to customers"