Freshdesk does support this, Freshrelease unfortunately not.
This has feature has been implemented. You can now paste screenshots while writing the item description or adding a comment. In addition to this, we also added the ability to insert emojis to allow our users to express themselves in comments :)
what is also needed is for the attachments in the FD tickets to sync to the items.
it's still quite a process to convert a ticket into an item with all the details
Exellent, good to hear! :-)
We are bringing this option very soon in item description and comments. I'll update here as soon as it is available.