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Support for pasting screenshots into item comments

Freshdesk does support this, Freshrelease unfortunately not. 

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We are bringing this option very soon in item description and comments. I'll update here as soon as it is available.

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Exellent, good to hear! :-) 

what is also needed is for the attachments in the FD tickets to sync to the items.

it's still quite a process to convert a ticket into an item with all the details

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Hi everyone,

This has feature has been implemented. You can now paste screenshots while writing the item description or adding a comment. In addition to this, we also added the ability to insert emojis to allow our users to express themselves in comments :)

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Excellent, thank you for the quick implementation! :)
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