Frequently asked questions

Do you support region specific hosting options?
Freshrelease currently is currently hosted in the US & EU regions. We will soon add support for AU hosting.
Fri, 13 Dec, 2019 at 10:45 AM
Do you support non USD billing?
Freshrelease currently supports only USD for billing. We will soon add support for other currencies. 
Sat, 15 Jun, 2019 at 12:33 PM
Can I restrict project visibility to only few users?
Teams can use the private project functionality in Freshrelease to restrict access to specific projects. When a project's visibility is set to private,...
Fri, 13 Dec, 2019 at 10:48 AM
Can I run multiple sprints?
Yes. Freshrelease allows you to run multiple parallel sprints at project level and sub-project level.
Sat, 15 Jun, 2019 at 12:35 PM
Can I restart a completed sprint?
No, you can't restart a completed sprint. You can view details of completed sprints using the "Insights" option from "Backlog & Spri...
Sat, 15 Jun, 2019 at 12:36 PM
Can I use freshrelease for free?
Yes. Freshrelease comes with a free plan called Garden. What do you get in the free plan? 1. You can add up to 10 users to the account. 2. Run upto 10...
Tue, 30 Jul, 2019 at 6:11 AM
Can you change the type of an item?
Yes, you can change the type of an item. You can do that by clicking on more actions from item details slider. 1. Go to an item details slider 2. Click...
Thu, 30 Jan, 2020 at 12:12 PM
What is the difference between free and paid plan?
Starter plan (Free) 1. Add upto 10 users to the account 2. Run upto 10 projects 3. Maintain upto 3000 test cases 4. Limited features Pro plan (Paid)...
Fri, 13 Dec, 2019 at 10:49 AM
Can I add more than 10 users in the free plan?
No, you can't add more than 10 users. The free plan allows you to add only upto 10 users to your account, beyond that you need upgrade to a paid plan. ...
Wed, 19 Jun, 2019 at 2:22 PM
What happens when the trial ends?
Once your trial expires, you need to buy a paid plan if you have more than 10 users or 10 projects. You can also choose the free plan if you don't plan...
Tue, 30 Jul, 2019 at 6:11 AM